OFCCP compliance solution provider recognized for excellence in customer service for the second consecutive year
DirectEmployers Association, known as the “Gold Standard” in OFCCP compliance and diversity outreach solutions by over 1,050+ global employers, was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 18th Annual Stevie Awards for Sales & Customer Service.
DirectEmployers Member Engagement Team is the heart of Member connection and is responsible for delivering day-to-day assistance, training, and guidance covering the Association’s myriad OFCCP compliance reports and outreach and engagement tools. With a focus on high-touch customer service, the lean team of seven provides support via phone, email, and digital calls to actively address Members’ ever-changing needs, identify opportunities for growth and product adoption, and develop creative solutions for each Member to maximize their benefits. As a result of the strategic style of tackling Member needs and training, the team boasts a customer service satisfaction score (CSAT) of 92% for Discovery calls and a 94.8% CSAT for Product calls – far outweighing the industry average of 75-85%.
This recognition marks the second consecutive year DirectEmployers has been honored with this award, and this third-party recognition serves as a valuable benchmark for the company’s commitment to defining excellence in customer service and Member support. More than 2,300 nominations from organizations of all sizes and in virtually every industry in 44 nations and territories were considered in this year’s competition.
“We are honored to be recognized again by the Stevie® Awards,” said Kate Larrabee, DirectEmployers Manager of Member Engagement. “It’s clear that we have the right team in place to carry out our mission of defining excellence in not only customer service but also Member engagement. It’s great to receive confirmation that in spite of such a rapidly changing employment and regulatory landscape, our Members can turn to us to receive the best-in-class customer service and support they deserve.”
Stevie Award winners were announced and honored during a gala banquet on April 12 at the Bellagio in Las Vegas. Further details about the Stevie Awards for Sales & Customer Service are available at www.stevieawards.com/sales.
More information on DirectEmployers and its suite of OFCCP compliance solutions is available at www.directemployers.org.
About DirectEmployers Association
DirectEmployers Association is the forefront leader in OFCCP compliance, with roots extending far into online recruitment. Situated in Indianapolis, Indiana, since 2001, DirectEmployers has continued to grow and expand over the years and currently has over 1,000 employer Members from the Fortune 2000. Each of these global employers look to the Association for advice, guidance, and support for all things related to OFCCP compliance (U.S.-based employers), recruitment marketing, and most recently, custom application and software development. Learn more about the Association by visiting http://directemployers.org.
About The Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Media Contact: Jaime Costilow, VP of Marketing, DirectEmployers Association, (317) 874-9093, jaime@directemployers.org
